The increasingly rapid emergence of workplace technologies over the past few decades promises a utopia of user satisfaction and uncharted levels of business productivity. So why do we wait for IT services to go wrong before we take action? Why is there a gap between what end-users expect and what they receive?
Watch this one hour ServiceNow and Nexthink webinar as they explore the steps required to shift to proactive service delivery that focuses on driving value for users.
They discuss:
Paul Hardy was appointed to his post at the Chief Innovation Office at ServiceNow in January 2016. He is regarded as a trusted adviser to CxOs, partner ecosystem, executive boards and business leaders at the world's most demanding businesses.
David D’Agostino is the ITSM practice lead at Nexthink. Prior to joining Nexthink in 2017, David led ServiceNow’s ITSM solution practice for eight years, working with global enterprises and MSPs on IT management initiatives.
